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Reda
@ahmadreda96
Level 1
Solution Architect, Business Operations Manager, Zendesk Premier Partner
Egito
Árabe, Inglês
Sobre mim
I help growing teams set up, optimize, and automate Zendesk so support runs faster, cleaner, and easier to manage. I specialize in Zendesk Support, Suite, WFM, QA, Help Center, SLAs, triggers, automations, macros, WhatsApp/email/social integrations, reporting, and agent workflows. With 6+ years in software solutions and business operations, at big enterprises like Huawei and TPAY Mobile, I combine technical implementation with real support-ops strategy to build a practical system that fits your business.
Habilidades
Reda
US$ 35/hora
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte de TI
I will setup or optimize your zendesk
Desenvolvimento de chatbots de IA
I will consult with zendesk or freshdesk or intercom implementation
Quer trabalhar com remuneração por hora?
Diga a Reda o que você precisa.
US$ 35
/
horaExperiência profissional
Software Operations Regional Manager
Huawei • Período integral
Aug 2022 - Dec 2025 • 3 yrs 4 mos
Managing Africa mobile money projects growth
26 Avaliações
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1-5 fora das 26 avaliações
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Second time I worked with him. I can only say its GREAT to work with him!
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This guy is fu**ing GREAT! I love to work with him and he is definitely NO.1 Expert in his field. I recommend him to everybody who needs a zendesk specialist. I will have a long relationship with him...
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abdullah142003
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Reda was amazing to work with on Zendesk. He understood exactly what I needed, got things done fast, and kept me updated the whole time. His communication was clear and friendly, and he made everything easy. Thanks for the great support!
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