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Português
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Reda
@ahmadreda96
Level 1
Solution Architect, Business Operations Manager, Zendesk Premier Partner
Egito
Árabe, Inglês
Sobre mim
I help growing teams set up, optimize, and automate Zendesk so support runs faster, cleaner, and easier to manage. I specialize in Zendesk Support, Suite, WFM, QA, Help Center, SLAs, triggers, automations, macros, WhatsApp/email/social integrations, reporting, and agent workflows. With 6+ years in software solutions and business operations, at big enterprises like Huawei and TPAY Mobile, I combine technical implementation with real support-ops strategy to build a practical system that fits your business.
Habilidades
Reda
US$ 35/hora
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte de TI
I will setup or optimize your zendesk
Desenvolvimento de chatbots de IA
I will consult with zendesk or freshdesk or intercom implementation
Quer trabalhar com remuneração por hora?
Diga a Reda o que você precisa.
US$ 35
/
horaExperiência profissional
Software Operations Regional Manager
Huawei • Período integral
Aug 2022 - Dec 2025 • 3 yrs 4 mos
Managing Africa mobile money projects growth
28 Avaliações
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1-5 fora das 28 avaliações
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Reda is very knowledgable and helpful. Our migration to Zendesk went very smooth and we wouldn't have been able to do it without him. He works very fast and replies quickly, so the overall experience was great.
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apierion_mc
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Reda was easy to work with and knowledgeable about ZenDesk and helped us build our first form.
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Second time I worked with him. I can only say its GREAT to work with him!
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