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workwisewithsin

Sindhuja S

@workwisewithsin

ATS Resume Writer, Banking and Operations Specialist

Índia
Inglês, Tâmil
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a banking and operations professional with 12+ years of experience in client lifecycle management, KYC, service delivery, process improvement and identity and access management. I help experienced professionals present their genuine expertise through clear, ATS-friendly resumes tailored to their target roles. I specialise in banking, financial services, operations, KYC, client onboarding and IAM profiles. My work focuses on relevant keywords, achievement-oriented content and professional formatting without adding false skills or experience.... Saiba mais

Habilidades

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workwisewithsin
Sindhuja S
offline • 
Tempo médio de resposta: 1 hora

Portfólio

Experiência profissional

Citi

Associate Manager – IAM Operations

Citi • Período integral

Jan 2018 - May 2023 • 5 yrs 4 mos

Managed identity and access management operations supporting more than 300 users across global applications. Worked across access provisioning, deprovisioning, entitlement reviews, role-based access controls, segregation-of-duties controls, audit support and process governance. Led a migration covering 35 global applications with zero rollbacks or business downtime. Improved SLA compliance from 87% to 96% by analysing recurring bottlenecks and strengthening execution controls. Mentored four analysts and helped improve quality performance from 78% to 94%. This experience strengthened my ability to understand complex professional responsibilities, identify measurable achievements, create clear process documentation and communicate technical and operational experience in business-focused language.