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Fiverr Pro
Português
$
USD
Vicky Eguillor
@vic_eguillor
Customer Support VA for Ecommerce and CRM
Argentina
Sobre mim
Hi! 😊
I’m a Customer Support Virtual Assistant with experience in ecommerce and online businesses. I manage customer inquiries across email, live chat, WhatsApp and social media, keeping communication clear and professional.
I’ve worked with Shopify and Mercado Libre, handling order tracking, follow-ups, and high volumes of messages.
I also support small businesses with administrative tasks, client communication, and simple graphic content.
I stay organized, calm and solution-focused, even with demanding customers 🚀
Habilidades
Vicky Eguillor
offline •
Conheça meus serviços
Design de PowerPoint
I will design professional visuals for social media
Experiência profissional
Quality Control Assistant | Data Validation
Outlier IA • Autônomo
Apr 2024 - Present • 2 yrs 2 mos
Participated in AI data validation and quality control projects. Reviewed and verified information according to established criteria, ensuring accuracy, consistency, and compliance with performance standards and deadlines.
Virtual Assistant | Customer Support & Admin
Fiverr • Autônomo
Jan 2024 - Present • 2 yrs 5 mos
Provided remote customer support and administrative assistance for entrepreneurs and digital businesses. Managed email communication, claims, follow-ups and task coordination. Supported ecommerce operations and maintained organized workflows to ensure reliable and professional service.
Customer Experience Representative | Ecommerce Customer Support
Reply LATAM • Meio período
Sep 2024 - Dec 2025 • 1 yr 3 mos
Managed 300+ weekly customer inquiries via email and chat for ecommerce brands. Maintained 98% average customer satisfaction (CSAT). Worked with Shopify, Mercado Libre and CRM systems. Ensured SLA compliance, case documentation and structured follow-ups. Provided pre- and post-sale support while maintaining professional and efficient communication.
3 Avaliações
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thelittleengine
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Victoria is the best. Very creative, attentive, and really has a great attitude- lovely to work with. Sets high expectations for herself and definitely wants to do right. She’s very smart too. I would highly recommend!
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marcg586
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Excelente servicio y atención al cliente.
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marcg586
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Quality work, very good assistance and professionalism.
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