Talha

Information Communication Technology Consultant and Customer Success Manager

InOrbit

Jan 2022 - Jul 2025 • 3 yrs 6 mos

Worked with InOrbit.ai as an ICT Consultant and Customer Success Manager, managing a 24/7 team of robot operators and supporting the company’s robotic operations and customer success activities. My responsibilities included: Managed and supervised robot operators across multiple shifts to ensure uninterrupted 24/7 operations. Managed operations for multiple robotic platforms, including Fuji, Relay, Kärcher, and other commercial robots. Provided technical support, troubleshooting, and operational assistance to ensure robots remained functional and tasks were completed without interruption. Handled customer support and customer success, including issue resolution, client communication, and operational coordination. Managed team recruitment, onboarding, training, scheduling, performance, and staff management. Trained overseas employees and teams on operational procedures, technology, and robot-related workflows. Coordinated between customers, robot operators, technical teams, and management to resolve issues efficiently. Developed and maintained operational processes, SOPs, and escalation procedures to improve service reliability and efficiency. The role combined technical support, customer success, team leadership, robotics operations, employee management, and 24/7 service coordination.