Saqib

Operations Lead | Co-Founder – EchoSync Solutions

Echo Sync Solutions • Autônomo

May 2024 - Present • 2 yrs 1 mo

EchoSync Solutions is a service-driven operations and customer experience firm providing outsourced support, workflow optimization, and process management for global clients. As Operations Lead and Co-Founder, I oversee end-to-end service delivery, team performance, and operational strategy. My role includes designing and scaling customer support operations, building internal SOPs, managing onboarding and training, and ensuring service quality across shifts and accounts. I work directly with clients to align business objectives, define KPIs, and optimize workflows using CRM and ticketing systems. I also lead cross-functional teams, handle escalation management, performance reporting, and process automation to improve efficiency and reduce response times. Alongside daily operations, I contribute to strategic decision-making, client acquisition, and long-term growth planning. This role blends hands-on execution with leadership, accountability, and ownership