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Experiência profissional
User Experience Manager
Geely • Período integral
Jul 2025 - Present • 1 yr 3 mos
1. Led the full-process OTA user experience evaluation for Geely’s intelligent cockpit and assisted driving systems. 2. Identified user pain points, documented issues, proposed improvement solutions, and compiled experience data into clear reports. 3. Collaborated with OTA project managers, POs, R&D, and testing teams to analyze root causes, track resolution progress, and conduct multiple rounds of retesting until issues were fully closed.
User Experience Engineer
HONOR • Período integral
Oct 2021 - Jul 2025 • 3 yrs 9 mos
1. Led information architecture and scenario design for MagicOS, turning user insights into clear feature definitions and value propositions across AI, privacy, and productivity modules. 2. Built the on-screen guidance system and content ecosystem, increasing key feature usage by up to 30% and driving monthly active users growth of over 65%. 3. Managed full content lifecycle (planning, writing, visual design, testing, and launch), creating multi-language materials including user manuals, tips, and marketing assets. 4. Improved customer support knowledge base quality to 98% satisfaction, handling 300+ tickets with 100% resolution within 72 hours. 5. Conducted user research and data analysis to optimize content and user flows, raising positive feedback from 60% to 80%+ and feature conversion from 9% to 20%+. 6. Led version delivery and internationalization projects, ensuring high-quality release across 46 languages while establishing SOPs that reduced communication and management costs. 7. Drove product marketing and GTM campaigns for flagship tablets, contributing to MagicOS becoming a top-3 purchase factor with over 50% share among key selling points.