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Fractional Chief Operations Officer

Paragon Cyber Solutions • Meio período

Oct 2021 - Present • 4 yrs 11 mos

Manage CMMC assessment projects end to end, keeping scope, schedule, and budget on track Mentor project team members on client engagement and issue resolution Improve back-office processes and project tracking through AI and automation Managed a portfolio of cybersecurity client projects, keeping delivery and within budget Revamped SharePoint to manage schedules and workloads for team members and subcontractors. Standardized project delivery with automation for a consistent, repeatable process

Process and Automation Engineer, Customer Success

boodleAI • Freelance

Mar 2022 - Jan 2026 • 3 yrs 10 mos

Automated customer onboarding, outreach, and project tracking workflows for the Customer Success division Partnered with the division VP to keep customers on track through building onboarding automations, training, and knowledge base access Provided strategy and support for the Customer Success Division by automating customer onboarding, marketing/outreach, project tracking, and reporting

PMO Director

Chemical Safety Software • Meio período

Jul 2023 - Dec 2025 • 2 yrs 5 mos

Established a PMO from the ground up, including a new project management platform (Zoho) and standardized process Identified project delivery constraints and reduced load on the PM team through process redesign and integration of AI tools Managed a portfolio of 17 projects directly while mentoring the team on the new tools and process Developed a Learning Management System (LMS) for my team to provide an academic path and ease onboarding of new employees.