Ver categorias
Explorar
Fiverr Pro
Português
$
USD
Preeti Mishra
@preetimishra768
Customer Support Specialist
Índia
Inglês, Hindi
Sobre mim
With 8+ years of experience, I help Shopify and e-commerce store owners across the globe and manage their customer support professionally and can work in different time zones.
I handle customer emails and chats, order tracking, refunds, returns, and general inquiries with polite and accurate responses that match your brand tone.
I’m familiar with Shopify Admin, Gorgias, Zendesk, Freshdesk, and email-based support systems.
If you’re looking for reliable, fast, and professional customer support for your store, feel free to message me.
Habilidades
Preeti Mishra
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Mensagens e e-mails
I will manage shopify customer support, emails and order tracking
Gerenciamento de lojas de e-commerce
I will handle chargebacks and disputes professionally
Portfólio
Experiência profissional
Customer Support Specialist
Self Level • Freelance
Mar 2018 - Present • 8 yrs 2 mos
Hi, I’m Preeti — an experienced eCommerce Virtual Assistant with 8+ years of hands-on experience supporting online businesses with customer support, operations, and backend management. I specialize in helping store owners save time, reduce stress, and protect their brand reputation by managing daily operations smoothly and responsibly. I’ve worked with fashion, footwear, home decor, sunglasses, watches, and pet product stores, handling sensitive tasks that require trust, accuracy, and professionalism. I have strong experience working with Zendesk and Gorgias, where I’ve managed high-volume customer support, handled escalations, processed refunds and replacements, and ensured timely, empathetic responses across email-based support systems. My core skills include: • Customer support via Zendesk & Gorgias • PayPal disputes & chargeback handling • Email handling, refunds, cancellations, replacements • eCommerce backend operations (Shopify) • Clear, honest, and professional communication What sets me apart is integrity and ownership. I don’t just complete tasks — I care about doing things right. I’m transparent about my work, flexible when needed, and focused on building long-term working relationships. If you’re looking for a reliable eCommerce VA who treats your business like their own, I’d love to help. Let’s work together and grow your store with care and consistency.
3 Avaliações
| (3) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Classificação detalhada
- Nível de comunicação do freelancer
- Qualidade da entrega
- Valor da entrega
1-3 fora das 3 avaliações
Ordenar por
Mais relevante
galaxy_luxey
Estados Unidos
Was an absolute pleasure to work with Preeti. I simply cannot highly recommend enough. She jumped right in quickly and took ownership of our daily customer service emails without missing a beat. She handled all my customer inquiries with a great balance of professionalism and warmth, and her attention...
Útil?
sarasandoval89
Espanha
Resposta do freelancer
Útil?
yazminroca
Cliente recorrente
Estados Unidos
Preeti is simply fantastic. She handles all day-to-day customer service emails with a huge amount of professionalism and care. Responding to inquiries quickly, and keeping customers happy. She picked up our brand voice and guidelines fast, and proceeding with everything amazingly. Communication is smooth,...
Útil?
