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Francis A
@palmagolden
Knowledge Base Architect and Zendesk Expert
Reino Unido
Inglês
Sobre mim
I design and build integrated Help Centers that reduce support tickets and scale operations. Instead of basic text docs, I work inside your platform backend to launch functional troubleshooting hubs.
Expertise:
• Help Center Architecture (Zendesk Guide, Freshdesk)
• Technical Troubleshooting Guides (With visual workflows)
• UI/UX Micro-FAQs, Tooltips, & System Error Messaging
• Internal Corporate Wikis & Operational SOPs (Notion)
I bridge the gap between product and end-users so customers find answers instantly. Drop a message to discuss your software workflow.
Habilidades
Francis A
offline •
Conheça meus serviços
Redação Técnica
I will write your faq, build zendesk knowledge base
Redação Técnica
I will write knowledge base articles, faqs, and sops
Experiência profissional
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Customer Success Operations and Documentation Specialist
Fiverr • Freelance
May 2018 - Present • 8 yrs 2 mos
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
193 Avaliações
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