Bex

Account Manager - Personal Lines & Farms

Insurance • Período integral

Jul 2026 - Present • 2 mos

Manage personal lines and farm insurance accounts using Applied Epic and carrier systems. Coordinate client requests, policy changes, renewals, documentation, carrier requirements, and deadlines while maintaining accurate account records. Research coverage and policy questions, communicate with clients and carriers, and organize complex or incomplete information into clear next steps. The role requires strong written communication, problem-solving, prioritization, data organization, and attention to detail while managing multiple accounts and deadlines.

Disaster Response Volunteer

American Red Cross

Mar 2022 - Present • 4 yrs 6 mos

Volunteer in disaster response since March 2022, serve in multiple ways to assist in disaster response. As a Disaster Action Team Supervisor (DAT) respond to residential fires and other disasters, assess immediate client needs process assistance, provide emergency and recovery resources, and document services using Red Cross systems including RC Care and RC Access. As a Disaster Duty Officer, receive incident calls, gather critical information, dispatch DAT responders and oversee incident responses. Previously served as a response area leader, supervising and supporting other DAT responders and managing disaster-response supplies and readiness for the territory. Also trained in shelter operations and mass care.

Administrative Support Assistant

State of Missouri • Período integral

Nov 2024 - Jun 2026 • 1 yr 7 mos

Provided administrative support across multiple regulatory and licensing programs for the State of Missouri. Initially processed long-term care facility inspection and complaint documentation, verifying records for completeness and accuracy and maintaining data in CMS Aspen and additional state systems. In August 2025, transitioned to a broader administrative support role providing support to multiple programs, including the Board of Nursing Home Administrators. Processed professional license applications and verified required documentation before review, managed incoming calls and shared inboxes, assisted members of the public with questions and navigated inquiries to the appropriate program or resource, tracked supplies, maintained records, and coordinated information across multiple programs and priorities.