Abdul Manan

Customer Support Specialist

PLS • Autônomo

Mar 2022 - Present • 4 yrs 4 mos

At PLS, we handle operational and customer support for E-commerce stores, healthcare startups, SaaS software, and tech businesses. I'm Manan with 8 years of experience leading a team of professional customer support agents who can handle large and complex projects with efficiency. I lead every project with a dedicated team and backup for reliable and scalable 24/7 support so that your customers always feel heard.

Customer Support Lead

Jackle • Período integral

Feb 2020 - Jan 2023 • 2 yrs 11 mos

At Jackle, I handled a team of customer support agents and managed their availability and shift schedules to ensure smooth customer support operations. As a Customer Support Lead, I supervised the team and ensured inquiries were handled efficiently and professionally.

Customer Support Agent

Zawiya • Período integral

Feb 2018 - Feb 2020 • 2 yrs

At Zawiya, I manage customer support for a fashion apparel brand serving the U.S. market, assisting customers with inquiries, orders, and returns while ensuring reliable support so every customer feels heard and valued.