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Susanne
@kiri1234
Level 2
Gorgias Specialist for Shopify
Espanha
Inglês, Alemão
Sobre mim
Gorgias expert building scalable, data driven CX systems for DTC brands. I transform customer service from a cost center into a growth channel by combining automation, AI agents, structured SOPs, and KPI tracking. With 5+ years leading remote support teams, I design efficient helpdesk setups that improve response times, protect revenue, and turn customer experience into a real competitive advantage.
Habilidades
Susanne
US$ 125/hora
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Gerenciamento de CRM
I will fully set up your gorgias helpdesk for shopify
Quer trabalhar com remuneração por hora?
Diga a Susanne o que você precisa.
US$ 125
/
horaPortfólio
17 Avaliações
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1-5 fora das 17 avaliações
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siu248
Cliente recorrente
Reino Unido
We worked with Susanne to improve our Gorgias setup, workflows and customer service processes, and it has been such a valuable project for our small team. Our setup had grown quite organically over time, so although we had macros, views and processes in place, they weren’t as structured or consistent...
Útil?
siu248
Cliente recorrente
Reino Unido
Susanne has been extremely helpful in reviewing our Gorgias set-up and wider customer service processes. Her audit was detailed, thoughtful and commercially focused, with practical recommendations. What I appreciated most was that her advice went beyond a basic technical set-up. She looked at how Gorgias...
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cyril_an
Estados Unidos
I very much appreciate the quality of work, the deep knowledge and professionalism. I also, appreciate the proactive communication.
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yourdog4
Suíça
sehr angenehme Zusammenarbeit. Toller Artikel, gerne werde ich bei Bedarf den Service wieder in Anspruch nehmen
Útil?
dominika_tedula
Alemanha
Die gewünschten Texte wurde sehr schnell umgesetzt. Der Schreibstil ist genau das, wonach wir gesucht haben. Immer wieder gerne :)
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