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Português
$
USD
I will provide white label overflow IT helpdesk support for your msp
Cybersecurity and IT expert with 20 years experience
Hi, I'm Brandon. I've spent 19+ years in cybersecurity and IT, and I run a Brisbane-based managed IT & cyber security business supporting organisations across legal, healthcare, accounting and profess...
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Brandon S foi selecionado pela equipe do Fiverr Pro considerando sua experiência.
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Sobre este Serviço
MSP ticket volumes are never steady. Don't hire for the peaks. Borrow capacity instead.
I provide white-label overflow helpdesk support for MSPs and IT teams, delivered by experienced Australian-based MSP professionals inside your PSA and under your brand.
Spikes we help with:
- Microsoft outages
- New client onboarding
- Major Windows updates and rollouts
- Migrations and hardware refreshes
- Security incidents
- Monday mornings and month-end
- Staff leave and growth
How it works:
- Tickets are routed to us manually or through agreed PSA rules
- We work the overflow queue until your capacity is restored
- L1/L2 support for Microsoft-focused environments
- White-label replies and full ticket notes
- Clear escalation for anything outside scope
Start with a small block of tickets to test the fit. Many MSPs then reserve a monthly block of overflow hours so extra capacity is always on standby.
Dispositivo:
Desktop
•
Notebook
•
Servidor
•
Roteador
•
Impressora
Sistema operacional:
Windows
•
Linux
•
iOS
•
Android
•
OSx
Outros serviços de Suporte de TI que eu ofereço
Perguntas frequentes
How are tickets sent to you?
Assign them to us in your PSA, or we agree routing rules such as a queue, board or category.
Can I reserve monthly capacity?
Yes. After a trial block, monthly reserved hours can be set up as a Fiverr subscription or custom offer.
Which tools do you use?
Your PSA, RMM and remote tools, such as ConnectWise, Autotask, HaloPSA, NinjaOne, Datto and N-able.
