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Beatriz D
@beapalmazarza
25 years in Customer Service and Virtual Assistant
México
Inglês, Espanhol
Sobre mim
Experienced Customer Service and Virtual Assistant Professional
Hello, I'm Beatriz Palma. With over 25 years of experience in customer service, I have developed a deep understanding of client needs and a passion for delivering exceptional support.
Current Role:
Customer Service Specialist at Fidalsa Holidays (2022 - Present)
Reservation management
Resolving customer inquiries and complaints
Coordination with internal teams for cleaning, maintenance, and property management
Assisting with check-in and check-out processes
Proficient in CRM and property management systems
Habilidades
Beatriz D
offline •
Tempo médio de resposta: 6 horas
Conheça meus serviços
Suporte ao Cliente
I will be virtual assistant and customer support bilingual
Portfólio
Experiência profissional
Customer Service & Business Development
Fidalsa Holidays • Freelance
Oct 2022 - Present • 3 yrs 7 mos
Bilingual communication (English, Spanish, ) tailored to guest needs. Empathetic and diplomatic handling of inquiries, complaints, and special requests. Coordination of reservations, property management, and guest logistics. Clear, professional messaging that ensures guest satisfaction and loyalty. Identifying and cultivating new opportunities for growth and partnerships. Strategic planning to expand market presence and improve client acquisition. Social media and digital marketing support to enhance brand visibility. Cross-cultural negotiation and relationship building with international clients. Why Choose Me? Professional, detail-oriented, and committed to excellence. Strong background in hospitality operations across Mexico and Guatemala. Flexible and proactive approach to problem-solving. Dedicated to helping businesses grow while maintaining outstanding customer experiences.
3 Avaliações
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fjvezz
Cliente recorrente
Estados Unidos
We are very impressed with her work; she hits the mark every time. We definitely plan on continuing our collaboration.
Útil?
fjvezz
Cliente recorrente
Estados Unidos
She has done an exceptional job and met all expectations. We intend to continue utilizing her services.
Útil?
alejandroglv470
México
Gracias Beatriz, me gustó mucho tú trabajo y seguro seguiremos trabajando juntos, la recomiendo al 100!!
Resposta do freelancer
Útil?
