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Português
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USD
Ali
@ali6471
Ecommerce Customer Support Representative, Shopify VA, Live Chat, Email Support
Paquistão
Inglês
Sobre mim
🟢 I help Shopify & eCommerce stores deliver fast, professional customer support without the daily stress. With 4+ years of experience, I handle email & live chat, orders, refunds, returns, tracking, shipping issues, and customer complaints using SOP-based workflows. Skilled in Shopify, Zendesk, Freshdesk, Help Scout & Richpanel. I focus on solving problems, reducing escalations, and keeping customers happy. 💬 Let’s grow your store with better support!
Feel free to send me a message here!
Habilidades
Ali
offline •
Conheça meus serviços
Suporte ao Cliente
I will handle shopify ecommerce customer service, email and live chat support
Sucesso do cliente
I will provide live chat and email support for your ecommerce stores
Portfólio
Experiência profissional
Customer Service Representative
DeAutounie • Freelance
Feb 2026 - Present • 6 mos
I am currently working with DeAutounie through Upwork, providing live chat customer support for an e-commerce business selling CarPlay systems, reversing cameras, and dashcams. My responsibilities included assisting customers with product inquiries, order details, and appointment scheduling for on-site installations at the company’s garage in Utrecht. I also helped coordinate installation appointments, resolved customer issues, and ensured a smooth customer experience before and after purchase.
Upwork
Freelance • 3 yrs
E-commerce Support Specialist | Email & Social Media Support | Upwork
Jan 2025 - Jan 2026 • 1 yr
Provided over 2 years of customer support services for Noircrew, an online fashion brand offering apparel for both women and men. Managed email-based customer support, handling inquiries related to orders, shipping, returns, exchanges, and product details Supported customer engagement on social media platforms, with a primary focus on TikTok comments and inbox, responding to new and existing customers Assisted potential customers by answering pre-purchase questions and guiding them through the buying process Maintained a professional brand voice while improving customer satisfaction and response times Worked remotely through Upwork, ensuring consistent, reliable support aligned with the brand’s standards
Customer Service Representative for Selena Rose Brand | Upwork
Dec 2023 - Dec 2025 • 2 yrs
I have provided end-to-end customer support for Selena Rose, an online fashion brand serving customers across Europe. Handled customer inquiries via Zendesk, including order status, returns, refunds, and product information Managed orders, tracking, and customer records using Shopify Resolved customer issues efficiently while maintaining high satisfaction and response-time standards Communicated and collaborated with the internal team using Slack and WhatsApp Assisted customers across different European regions with professionalism and attention to detail
2 Avaliações
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goodox
Estados Unidos
Great job. Fast delivery and accurate final result. Very satisfied with the work.
Resposta do freelancer
Útil?
keats_wise1
Estados Unidos
Great experience. Ali handled email support professionally, responded quickly, and completed the work exactly as needed.
Útil?
