Ana H

E-911 Dispatcher

Jan 2020 - Sep 2024 • 4 yrs 8 mos

Worked as a 911 dispatcher handling both emergency and non-emergency calls, providing fast and accurate communication between the public and emergency response teams. I dispatched law enforcement, fire, and EMS personnel while maintaining professionalism and composure in high-pressured situations. I was responsible for detailed documentation of all calls, radio traffic, and dispatch activity, ensuring accurate records and clear communication logs for operational use.

Detention Sergeant

Mar 2017 - Sep 2024 • 7 yrs 6 mos

Supervised daily operations within a detention facility, ensuring the safety, security, and proper care of inmates and staff. Managed and directed detention officers, enforced facility policies and procedures, and maintained order in a controlled environment. Oversaw inmate intake, release procedures, and daily activity while ensuring compliance with legal and institutional standards. I was also responsible for incident reports, conflict de-escalation, and maintaining accurate documentation of inmate behavior, shift activity, and security reports. Provided leadership in high-pressure situations while ensuring professionalism, accountability, and effective communication.