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ZariyaT
@ztheartis22
Operations Specialist
Estados Unidos
Inglês
Sobre mim
I’m a detail-oriented Operations & Support Specialist with 7+ years of experience supporting merchants, customers, and internal teams in fast-paced digital platforms. I specialize in menu & listing management, data entry and spreadsheet cleanup, and email/chat customer support.
I’ve professionally built and updated hundreds of menus from scratch, ensuring accuracy, proper formatting, and smooth customer experience. I’m highly skilled in Excel and Google Sheets, where I clean, organize, and structure data for clarity and efficiency.
Habilidades
ZariyaT
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Digitação de Dados
I will create or update food delivery menus doordash uber eats etc
Limpeza de Dados
I will do excel spreadsheet cleanup
Experiência profissional
Operations Specialist
DoorDash • Período integral
Jan 2021 - Nov 2025 • 4 yrs 10 mos
Build and update merchant menus from scratch, including item creation, edits, and category setup. Assist merchants with troubleshooting their portals and guide them through platform features. Provide Dasher Support, including payment issues, fraud concerns, account updates, and escalated questions. Use Excel/Google Sheets for menu building, tracking tasks, and maintaining workflow accuracy. Support supervisor with special projects requiring high attention to detail. Tools used: Salesforce, Amazon Connect, Omni, Excel, Google Sheets, Stripe, and multiple DoorDash custom internal tools.
Subject Matter Expert
Cognizant • Período integral
Jul 2019 - Aug 2020 • 1 yr 1 mo
Served as Subject Matter Expert supporting customer service reps with claims and system navigation. Worked daily with Omni, Softheon, Amysis, and MyCareCard to resolve member inquiries.
