Zohaib A

As a Virtual Assistant

IT Force • Período integral

Jan 2021 - Present • 5 yrs 8 mos

E-Commerce Virtual Assistant | Marketplace Specialist 5+ Years of Professional Experience Experienced E-Commerce Virtual Assistant with 5+ years of hands-on experience managing and supporting online stores across major e-commerce marketplaces. Skilled in end-to-end marketplace operations, including product research, listing creation and optimization, inventory management, order processing, customer support, competitor analysis, and account management. Experienced in working with multiple platforms including Amazon, eBay, Walmart, Etsy, Shopify, and other major e-commerce marketplaces, with the ability to manage multiple stores and product catalogs efficiently. Key Responsibilities & Expertise: Managed day-to-day operations of e-commerce stores across multiple marketplaces. Created, updated, and optimized product listings, including titles, bullet points, descriptions, images, variations, attributes, and keywords. Conducted product research, market research, keyword research, and competitor analysis to identify profitable opportunities. Optimized listings using SEO best practices to improve product visibility, rankings, and organic sales. Managed inventory, pricing, SKUs, product variations, stock levels, and catalog data. Handled order processing, shipment tracking, returns, refunds, cancellations, and other order-related operations. Provided professional customer support, handled buyer inquiries, resolved issues, and maintained positive customer experiences. Monitored marketplace account health, product performance, reviews, rankings, and sales metrics. Assisted with promotional activities, PPC/advertising campaigns, and sales optimization where required. Coordinated with suppliers, fulfillment teams, designers, and other stakeholders to ensure smooth store operations. Prepared and maintained reports, spreadsheets, inventory records, and marketplace performance data. Identified listing errors, suppressed products, account issues, and operational problems.