Zain Waheed

Senior Data Analyst II

Jun 2026 - Present • 2 mos

Lead cross functional analytics partnership across Consumer Banking & Payments, Cards Operations, Customer Success and related business functions, with continued collaboration across Fraud & Risk, Customer Support, Client Support and Activations. 1. Own KPI governance, dashboard strategy and analytical decision support, translating business requirements into measurable performance frameworks, recurring reporting and actionable insights. 2. Analyze payments, card operations, customer behavior and operational trends to identify performance gaps, emerging risks and opportunities for business improvement. 3. Automate recurring analytical and reporting workflows using Google Apps Script, Google Sheets and Python, improving reporting efficiency and consistency. 4. Support fraud and risk analytics through behavioral anomaly analysis, structured monitoring logic and analytical frameworks. 5. Partner with business stakeholders to translate analytical findings into recommendations supporting operational performance and customer outcomes.

Senior Data Analyst I

Jun 2024 - Jun 2026 • 2 yrs

1. Analyzed customer and user behavior using Sigma Computing and Pendo, generating insights associated with a 15 percent improvement in app user engagement. 2. Built cross functional dashboards and recurring reporting solutions for approximately 10 business functions using Looker Studio and Google Sheets. 3. Developed Machine Learning supported QA automation that substantially reduced manual review across a process previously requiring significant effort from a 13 person quality assurance function. 4. Worked with stakeholders to define reporting requirements, analytical logic, performance measures and scalable automation workflows.