z
zineberrada

Zineb B

@zineberrada

Senior ServiceNow Consultant

Marrocos
Francês, Árabe
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an autonomous and motivated Senior ServiceNow Consultant with extensive experience in the ServiceNow environment. I specialize in implementing IRM modules, Service Portals, and custom integrations to solve complex business challenges. I am eager to take on new challenges where I can apply my dynamism, rigor, and competitive spirit to drive organizational success.... Saiba mais

Habilidades

z
zineberrada
Zineb B
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Desenvolvimento de CRM e ERP
I will provide expert servicenow consulting and development services
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

KPMG

Senior ServiceNow Consultant

KPMG • Período integral

Aug 2025 - Present • 1 yr 3 mos

Implementation of the IRM module (Policy & Compliance, Risk Management, Audit Management) for banking sector clients. Configuration of risk management processes, controls, and policies. Design and configuration of Risk Assessment Methodologies (RAM) and Smart Assessments. Development of customized Workspaces using UI Builder and leading junior consultants on GRC best practices.

Capgemini

Capgemini

Período integral • 4 yrs 5 mos

Senior ServiceNow Consultant

Apr 2025 - Aug 2025 • 4 mos

Worked on the Airbus Service Portal project. Managed topic segregation on Service Portal widgets and added custom fields with dynamic Reference Qualifiers via Script Includes. Handled visibility via UI Policies and Client Scripts. Managed data imports using Transform Maps and provided guidance to junior team members on portal configuration best practices.

ServiceNow Consultant

Mar 2021 - Apr 2025 • 4 yrs 1 mo

Conducted feasibility studies, impact analyses, and workload estimations for ServiceNow implementations. Responsible for writing test scenarios and managing deliveries across test, administration, and pre-production environments. Provided maintenance support (TMA) including log analysis and root cause identification for regressions.