
Zimon Malicdem
Shopify Developer
Habilidades

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Portfólio
Experiência profissional
Senior Service Desk Analyst
Infosys • Período integral
Feb 2025 - Jun 2026 • 1 yr 4 mos
Provide Tier 1 and Level 2 technical support for global enterprise users. Troubleshoot Active Directory access, cloud operations, network configurations, and systemic platform bugs under strict SLA metrics. Administer infrastructure ticketing pipelines using ServiceNow and coordinate multi-channel incident resolution.
Technical Service Desk Analyst
Unisys • Período integral
Jan 2024 - Feb 2026 • 2 yrs 1 mo
Delivered remote enterprise-level IT infrastructure support. Executed complex technical triage, system access provisioning, and custom software troubleshooting. Managed incident lifecycles inside Jira tracking pipelines and collaborated with Level 2 backend engineering teams to deploy bug fixes.