
Zaron H
I Help Small Businesses Organize Data with Excel and Google Sheets
Habilidades

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Portfólio
Experiência profissional
E-Commerce Specialist
Freelancing Career • Período integral
Aug 2025 - Present • 10 mos
Currently working at PT. Perfect Partner Abadi (Indonesia) as E-Commerce Specialist on Shopee & Tokopedia. Company name is not listed in Fiverr's directory, hence listed under Self-Employed. - Business Operations Management: Led end-to-end storefront operations across multiple marketplaces, ensuring high-standard data integrity in product cataloging and maintaining a 99% positive customer satisfaction rate. - Strategic Growth & Performance: Executed data-driven promotional campaigns and market trend analysis that optimized store visibility and conversion rates, consistently meeting monthly performance targets.
Customer Due Diligence
BankXYZ Financial Services • Período integral
Jun 2021 - Apr 2022 • 10 mos
I used to work at PT Bank Jago TBK as KYC Officer and was promoted to CDD Analyst. Company name is not listed in Fiverr's directory, . - High-Volume CDD Verification: Performed due diligence for 100+ high-risk retail accounts daily — covering document verification, PEP & Sanction List screening, and risk rating decisions — ensuring 100% compliance with AML/APU-PPT regulations. - Process Optimization: Identified operational gaps in client onboarding workflows and collaborated with the CDD team to establish case-based due diligence rules, reducing unnecessary escalations to EDD and improving overall team efficiency. - Risk-Based Decision Making: Applied and refined client risk rating criteria across high-volume CDD reviews, improving accuracy in identifying high-risk and PEP profiles requiring escalation. - Fraud Detection & Escalation: Identified suspicious profiles, including potential money laundering cases involving identity fraud, documented findings, and escalated reports to the EDD unit for further investigation.
CS Help Desk
Insurance Funnels • Período integral
Jun 2019 - Mar 2021 • 1 yr 9 mos
I used to work at Tokio Marine Life Insurance Indonesia as CS Helpdesk. Company name is not listed in Fiverr's directory, hence listed under Self-Employed. Policy Data Validation: Performed verification for 100+ life and health insurance applications daily, ensuring accuracy of identity, beneficiary, and coverage details through standardized confirmation protocols. Policyholder Data Maintenance: Executed periodic re-verification of existing policyholder records to confirm data accuracy and detect any changes, contributing to weekly compliance reports submitted every Monday to track verification trends. Client Retention & Premium Management: Proactively managed 30+ client accounts daily, conducting scripted outreach to follow up on outstanding payments. Consistently maintained less than 5 policy lapses per month through service-oriented communication, ensuring continuous policyholder coverage.