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zakarialafhel

ZAKARIA LAFHEL

@zakarialafhel

I will provide remote IT support and helpdesk assistance

Marrocos
Inglês, Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I provide beginner-friendly IT Support and Helpdesk services, including Windows troubleshooting, software installation, email setup, printer support, and basic remote assistance. I am serious, patient, and focused on helping clients solve their technical problems.... Saiba mais

Habilidades

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zakarialafhel
ZAKARIA LAFHEL
offline • 

Conheça meus serviços

Suporte Técnico
I will provide remote IT support and helpdesk assistance
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Rogers_Healy and Associates

Help Desk Analyst

Rogers Healy and Associates • Período integral

Nov 2023 - May 2026 • 2 yrs 6 mos

Provided technical support to users by troubleshooting hardware, software, network, and account-related issues. Assisted customers through phone, email, and ticketing systems. Resolved Windows, internet, email, and basic connectivity problems while ensuring clear communication and customer satisfaction. Responsibilities: Responded to IT support requests and help desk tickets Troubleshot Windows, software, email, and network issues Assisted users with account access and password reset problems Documented issues and solutions in the ticketing system Escalated complex problems to higher-level technical teams Provided professional and friendly customer support