Zain U

Senior Business Analyst

Saudi Pro League • Período integral

Jan 2026 - Present • 4 mos

•Led end-to-end business analysis for the development of the QIMA platform, Legal, Finance, HR, Operations SAAS products, supporting SPL’s digital and operational transformation initiatives. •Owned the creation of detailed Business Requirement Documents (BRDs), Functional Requirements Document (FRDs), Process mapping, translating strategic business objectives into clear, structured, and testable requirements. •Conducted requirements elicitation through stakeholder workshops, interviews, process mapping, and gap analysis across internal and external teams. •Defined functional requirements, use cases, workflows, and data flow diagrams to guide system design and development. •Acted as the primary bridge between business stakeholders, product owners, developers, and UI/UX teams, ensuring alignment throughout the SDLC. •Trained and mentored Assistant / Intern Business Analysts, providing guidance on requirement gathering techniques, BRD structure, documentation standards, and best practices. •Reviewed and validated junior BA deliverables to ensure accuracy, completeness, and compliance with organizational standards. •Supported requirement traceability, change management, and UAT readiness to ensure successful implementation. •Ensured all documentation aligned with organizational governance and regulatory guidelines

Business Analyst

Payactiv • Período integral

Dec 2024 - Sep 2025 • 9 mos

• Managed End to End product lifecycle, roadmap, rollout and GTM strategy for API Integrations - Debit Card implementation, Mobile App Functionality, Backend functionalities integrations, API integrations documentation, AI based Insights & recommendations, Multi-factor authentication (MFA), driving 40% increase in revenue and 80% increase in DAU. • Leveraged SQL, and advanced Excel to run cohort analyses, identify user behavior patterns, and inform roadmap decisions-driving data-backed prioritization. • Led cross-functional execution with Engineering, Design, Legal, Marketing, Support teams to ensure feedback loops, launch readiness, risk mitigation, and alignment with business OKRs. • Streamlined agile processes including sprint planning, backlog grooming, and QA/UAT cycles, reducing dev-to-launch cycle time by 25%. • Established post-launch feedback loops with Care and Ops teams to capture pain points, track feature performance, and drive continuous product optimization. • Coordinated configuration management and feature rollout planning (e.g., phased APIs and MFA deployments), ensuring smooth launches and reducing deployment delays by 30% and dependency on engineering post-launch which enabled operational scalability.

Associate Project Manager

Wise360 Solutions • Período integral

Feb 2024 - Nov 2024 • 9 mos

• Managed multi-project delivery (SaaS/CRM/ERP/ML), achieving 95% on-time completion through structured planning. • Improved operational efficiency by 40% via process re-engineering and workflow automation. • Coordinated Agile ceremonies, sprint planning, KPI tracking, and backlog management using Jira & Azure DevOps. • Enhanced stakeholder engagement and minimized rework through requirements clarity and risk management.