Yuki

Hotel Front Desk Staff

グリーンリッチホテルTOP • Meio período

Mar 2014 - Feb 2019 • 4 yrs 11 mos

Handled all front desk operations, customer service, housekeeping management, customer communication by email, and complaint handling. I was also responsible for updating the company's blog and communicating with guests by email.

Front Desk Staff / Assistant Manager

有限会社高知パレスホテル – 高知のまんなかで、泊まる。集う。味わう。 • Período integral

Jun 1995 - Apr 2005 • 9 yrs 10 mos

Worked at the hotel front desk and progressed to an Assistant Manager role. My responsibilities included front desk operations, customer service and communication, training and supervising front desk staff, and managing and training housekeeping staff. I also handled sales activities with contracted companies, confirmation work for new hotels, and management of the hotel's blog, website, and contracted booking sites. When international guests visited, I provided interpretation and translation services not only for the hotel but also for the restaurants and event facilities operated by the company.