yugesh

front-end and back-end technician

Ample Technologies • Período integral

Nov 2024 - Dec 2025 • 1 yr 1 mo

Apple Products Sales & Service Specialist – 1 year experience in sales and service of Apple products, assisting customers with device selection, setup, and basic technical support. I have 1 year of experience in sales and service of Apple products. I assisted customers with purchasing decisions for devices such as iPhone, MacBook, and iPad. I also provided basic technical support, troubleshooting, device setup, and customer guidance to ensure smooth product usage. My responsibilities included explaining product features, handling customer queries, providing after-sales support, and assisting with minor technical issues. I focus on delivering excellent customer service and helping customers choose the right product for their needs.

L2 engineer

Orisenc Technologies • Período integral

Dec 2022 - Dec 2024 • 2 yrs

IT Support Engineer with 2 years of L1 & L2 support experience in hardware, networking, and remote technical troubleshooting. I have 2 years of experience working as an L1 and L2 IT Support Engineer. I handled technical issues related to laptops, desktop computers, printers, and network connectivity. My responsibilities included troubleshooting hardware and software problems, installing operating systems, configuring networks, and providing remote technical support to users. I also resolved system performance issues, printer errors, and internet connectivity problems while ensuring fast and reliable solutions for clients.

Tech Support

Rapid Tech Services • Período integral

Jun 2022 - Dec 2022 • 6 mos

IT Support Technician I have experience in computer hardware and networking support. I help users troubleshoot Windows issues, fix hardware problems, install software, and configure networks. I also provide remote technical support to solve system errors, slow PC performance, and connectivity issues.