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yuecam

Lorena L

@yuecam

Bilingual Customer Support Specialist Graphic Designer Email Chat Support

Colômbia
Inglês, Espanhol, Português
Algumas informações são exibidas no idioma inglês.
Sobre mim
Multilingual Customer Support Specialist with 14+ years experience in email & chat support for international clients. Skilled in case investigation, resolving billing issues, documentation, and following internal policies. Fluent in English and Spanish. Conversational Portuguese. Email & chat only – no phone calls. Currently expanding into graphic design: YouTube thumbnails, infographics, and social media visuals using Canva and digital illustration. Reliable professional available Monday–Friday (GMT-5, Colombia). ... Saiba mais

Habilidades

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yuecam
Lorena L
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Sucesso do cliente
I will be your multilingual email and chat support specialist
A partir deUS$ 15 /projetoMais detalhes

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Experiência profissional

USANA

Bilingual Customer Support & Case Resolution Specialist

USANA • Período integral

Nov 2024 - Mar 2026 • 1 yr 4 mos

● Investigated customer account cases and resolved billing discrepancies ● Reviewed service requests and applied internal procedures to resolve issues efficiently ● Maintained detailed case documentation in internal service platforms ● Communicated clearly with customers in English and Spanish to ensure issue resolution