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youssef_oulhaj

Youssef O

@youssef_oulhaj

Guest Experience Manager

Marrocos
Francês, Árabe, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a luxury hospitality professional with several years of experience in guest relations, team management, and VIP services. I am an expert in designing personalized customer journeys, multi-department operational optimization, e-reputation management, and SOP compliance, reporting directly to General Management.... Saiba mais

Habilidades

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youssef_oulhaj
Youssef O
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Criação de Currículos
I will write a professional CV and cover letter in french english or arabic
A partir deUS$ 10 /projetoMais detalhes
Tradução
I will translate your documents french english arabic professionally
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

Accor

Guest Experience Director

Accor • Período integral

Mar 2023 - Present • 3 yrs 4 mos

Responsible for the full guest journey, e-reputation management, and SOP compliance across departments. Manage and respond to guest reviews on Google, Booking.com, and TripAdvisor in French, English, and Arabic. Produce monthly performance reports and lead quality meetings with cross-departmental teams. Previously acted as interim Front Office Manager at Fairmont Tazi Palace Tanger, overseeing front desk operations, team management, and VIP guest relations.