y
yousony95

Younes K

@yousony95

Certified Salesforce Consultant

França
Inglês, Francês, Árabe
Algumas informações são exibidas no idioma inglês.
Sobre mim
Product Owner & Business Analyst | Salesforce Expert | Agile Project Manager I'm a bilingual (FR/EN) Product Owner and Business Analyst with strong expertise in Salesforce solutions and agile project delivery. I help businesses translate their needs into scalable, user-centric CRM solutions. From backlog management to stakeholder alignment, I ensure smooth project execution and high-value delivery.... Saiba mais

Habilidades

y
yousony95
Younes K
offline • 

Conheça meus serviços

Gerenciamento de Projeto
I will optimize your salesforce CRM, cpq and agile backlog
A partir deUS$ 500 /projetoMais detalhes

Experiência profissional

Martin_Brower France

Product owner / Business analyst Salesforce

Martin Brower France • Período integral

Sep 2023 - Present • 2 yrs 11 mos

Skills : Méthodes agiles, Recueil de besoin, Gestion de backlog, Gesiton des priorités, Management fonctionnel, Conception et paramétrage Salesforce, Release management, Change management, Master data, Gestion du support, Environnements & Outils : Salesforce Platform, Experience Cloud, Service Cloud, Copado, Service Now, Smartsheet, JIRA, Confluence, Talend, Microsoft, JDEdwards ERP, Reflex WMS, Open TMS, OMS, Optimisateur Paragon

Consultant Salesforce

Devoteam • Período integral

Sep 2022 - Sep 2023 • 1 yr

Sales Cloud & Admin : Temporis •Préparation des ateliers client •Animation des ateliers client •Analyse de la solution et gestion du backlog •Paramétrage de la solution sales cloud ( Standard et custo) •Flows et business process •Rédaction des livrables et des supports de formation •Reprise des données •Formation admin et utilisateur •Gestion de la mise en production Service Cloud : Thom Group •Email to case / Web to case •Gestion des niveaux de support •Service cloud flows •Dédoublonnage (No duplicates app et tooken) •Gestion des accusés de reception (flow and auto response rules) •Knowledge •Omni channel •Macro et quick text •UX design •Reporting et dashboard CPQ : Schneider Electric Scope : Salesforce CPQ, Zuora, Sage X3/SIE, Power BI, Alavara Project management topics : •Business alignement •workshops & minutes •User stories •Backlog & project management within azure devops •CPQ topics: •Product catalog •Bundle & quote line •Pricing & discounts •Quote template (standard & DocuSign) •Orders & contract management •Amendment & renewal processes Change management topics: •Customer demonstration •Admin training •Procedures & user manuals