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Freelance Software Engineer
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IT Technician
Carrefour • Período integral
Nov 2015 - Jan 2016 • 2 mos
Proximity support technician working autonomously. Managed incidents, IT service desk, remote control assistance, on-site interventions, and hardware asset renewal.
IT Technician
Adecco • Período integral
Aug 2013 - Dec 2013 • 4 mos
Level 2 Helpdesk support technician. Resolved technical incidents escalated from Level 1, provided technical assistance to colleagues, and managed incident reporting.