Yeferson B

@yeferson_bustos

Bilingual Customer Support Virtual Assistant Specialist

Colômbia
Espanhol, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Bilingual Customer Support and Virtual Assistance Specialist with over two years of experience in technical support, customer retention, and sales. I have a proven track record of managing Salesforce CRM and resolving complex billing issues for international campaigns like T-Mobile, consistently maintaining high CSAT scores above 90%.... Saiba mais

Habilidades

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yeferson_bustos
Yeferson B
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will bilingual customer and billing support specialist
A partir deUS$ 10 /projetoMais detalhes
Planejamento e configuração
I will be your appointment setter
A partir deUS$ 10 /projetoMais detalhes

Portfólio

Experiência profissional

ContactPoint_360

Customer Support (Energy advisor)

ContactPoint 360 • Período integral

Dec 2023 - Jun 2026 • 2 yrs 6 mos

Customer Support & Advanced Support Representative with extensive experience resolving billing inquiries via phone, chat, and email. Specialized in explaining and breaking down energy bills to ensure customer understanding and satisfaction. Demonstrated strong problem-solving skills and fast progression from entry-level support to advanced tier support.