
Ryan W.
Tech Support and IT Solutions CompTIA Certified Expert
Habilidades

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Experiência profissional
IT Specialist
University of Kentucky • Período integral
Jul 2019 - Present • 6 yrs 10 mos
**Fiverr does not have my workplace as an option. I work for the University of Tennessee.** Leveraged certifications in CompTIA A+, Network+, and Security+ to deliver well-rounded support across hardware, networking, and cybersecurity environments Diagnosed and resolved complex technical issues across Windows systems, reducing downtime and improving overall system reliability Configured and maintained secure networks, including troubleshooting connectivity, DNS, and firewall-related issues Implemented proactive troubleshooting strategies that reduced repeat issues and improved long-term system performance Managed multiple support requests simultaneously while maintaining fast response times and high-quality service delivery Continuously expanded technical knowledge to stay current with evolving IT systems, security practices, and industry standards I specialize in quickly identifying and fixing issues that others struggle to resolve.