Zahid
Blog writter and Video editor
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Experiência profissional
Tech Support
Teleperformance • Período integral
Mar 2025 - Sep 2025 • 6 mos
As a GoDaddy Guide at Teleperformance, I provided high-level technical support and expert guidance to entrepreneurs and businesses launching their online presence. My role focused on simplifying the complexities of web infrastructure to ensure client success. Key Achievements & Responsibilities: Infrastructure Expert: Managed complex DNS configurations, domain migrations, and SSL certificate installations to ensure 100% website uptime. Hosting Specialist: Guided clients through the setup and optimization of various hosting environments (Shared, VPS, and Managed WordPress), resolving critical server-side issues. Technical Problem Solver: Provided real-time troubleshooting for website errors, email configuration, and database connectivity, maintaining high customer satisfaction (CSAT) scores. Trusted Advisor: Empowered clients by recommending the best-suited products for their business growth, bridging the gap between technical requirements and business goals.