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whosuryarajput

SURYA RAJPUT

@whosuryarajput

Capacity Manager, Team Manager at Wipro with Analytical Skills, Data Analysis

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Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Results-driven Team Manager and Capacity Planning Leader with 5+ years of progressive experience at Wipro HR Services. Proven track record of leading cross-functional teams — including Capacity Analysts, Schedulers, and Real-Time Analysts (RTAs) — while driving operational excellence across multi-client contact center portfolios. Combines deep expertise in workforce management, data analytics, and service level optimization . Committed to building high-performing teams and delivering measurable results in fast-paced, SLA-driven environments.... Saiba mais

Habilidades

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whosuryarajput
SURYA RAJPUT
offline • 

Conheça meus serviços

Data Entry
I will do expert data cleaning, statistical analysis, and capacity planning
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Alight_Solutions

Capacity Manager & Team Lead

Alight Solutions • Período integral

Aug 2020 - Present • 5 yrs 10 mos

• Lead and manage a team of Capacity Analysts, Schedulers, and Real-Time Analysts (RTAs), providing day-to-day direction, performance reviews, and professional development. • Oversee a multi-client portfolio, ensuring operational health and delivery of all customer service metrics across teams. • Act as primary consultant and subject matter expert on contact center operations, guiding team members on best practices and performance improvement. • Leverage data analysis to forecast call patterns and build staffing/scheduling plans, reviewed and approved with team leads before implementation. • Partner with senior leaders and analytics teams to ensure staffing efficiency and drive adoption of new workforce management tools. • Conduct regular 1:1s, team huddles, and training sessions to foster a culture of accountability and continuous improvement. • Manage escalations, conflict resolution, and cross-functional coordination across scheduling, RTA, and capacity planning functions.