
Webdev
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Experiência profissional
Senior Technical Support Engineer
Directorist • Período integral
Feb 2020 - Dec 2025 • 5 yrs 10 mos
At Directorist, I worked as a Senior Support Engineer, where I played a key role in delivering high-quality technical support, quality assurance, and product improvement across the platform. I provided advanced support through multiple channels including HelpScout, live chat, Facebook, and WordPress.org, successfully assisting 3000+ websites while maintaining an 85%+ customer satisfaction rate and earning 300+ five-star reviews. My work involved troubleshooting complex issues, handling plugin/theme conflicts, and delivering tailored solutions for a wide range of directory-based projects. Beyond support, I actively contributed to product quality and development by working closely with the development team as a Primary QA Lead, especially for Directorist Version 8, where I designed test cases, executed comprehensive testing across extensions and themes, and ensured high product standards. I also led documentation efforts, creating structured user guides and technical documentation to improve usability and reduce support queries. Additionally, I served as an Admin of the Directorist Product Community, engaging with thousands of users, providing expert guidance, and moderating discussions. I further conducted global live sessions during Black Friday/Cyber Monday campaigns, sharing technical knowledge, best practices, and support strategies with a wide audience. Overall, my role combined technical expertise, problem-solving, QA leadership, and community engagement, making me deeply experienced in building, supporting, and optimizing WordPress directory platforms.
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Ordenar por
foreverfrance
Cliente recorrente

Reino Unido
Quick, responsive, and good communication throughout. Delivered what was asked and has been booked for a second job. Recommended.

reggaeriddims
Cliente recorrente

Reino Unido
jonathanjenk

Estados Unidos
I greatly enjoyed collaborating on this project as he went above and beyond to answer my many questions and also provide videos so that I could continue to edit the site on my own once the work order was complete. I’d definitely work with him again in the future!

hynsonfinance

Estados Unidos
Webdev was great. He was quick to respond and make changes. Transparent and communicative. Would work with him again. Thanks!

reggaeriddims
Cliente recorrente

Reino Unido

