Wanjuhim

Operations Assistant

Oct 2024 - Mar 2026 • 1 yr 5 mos

Supported daily operations for a growing gluten-free bakery and consumer food brand, ensuring smooth coordination between production, sales, and customer service functions. Key Responsibilities • Coordinated day-to-day operational activities to ensure smooth workflow between teams. • Managed customer orders and ensured timely communication between the sales and production teams. • Maintained and updated operational trackers, including sales records, client inquiries, and order tracking. • Assisted with inventory coordination and monitored stock levels to support production planning. • Handled customer inquiries via phone, email, and messaging platforms, providing product information and order support. • Assisted with scheduling deliveries and coordinating order fulfillment. • Maintained organized documentation of client records, operational reports, and internal processes. Key Achievements • Improved coordination between sales and operations teams, helping ensure timely order fulfillment and improved customer experience. • Supported the implementation and maintenance of sales and operational tracking systems to improve visibility of orders and client inquiries. • Contributed to smoother internal communication by maintaining updated operational records and client databases.

Business Growth

Jul 2022 - Mar 2026 • 3 yrs 8 mos

Led business development and retail expansion initiatives for a growing gluten-free bakery and consumer food brand. Focused on increasing market presence, building partnerships, and driving new revenue channels. Key Achievements • Successfully secured product listings in 6 retail stores (Tier 2 supermarkets) within a 4-month expansion project. • Identified and approached potential retail partners, pitched product value propositions, and negotiated listing opportunities. • Developed and managed a retail outreach pipeline, tracking leads, follow-ups, and conversion opportunities. • Built relationships with store managers and buyers to facilitate product placement and maintain shelf presence. • Supported brand visibility initiatives and in-store promotions to improve product awareness and sales performance. • Coordinated with internal teams to ensure inventory readiness and smooth order fulfillment for retail partners. • Provided insights on retail channel opportunities and market expansion strategy.