Vladimir K

Operations Coordinator

Hotels Etc. • Período integral

Nov 2025 - Present • 9 mos

Involved in the operational launch of a 146-room hotel during its soft opening phase, supporting FO operations, guest experience, Res management, OTA distribution, Cloudbeds PMS implementation, and revenue activities. Key Responsibilities: • Coordinated FO operations and service standards implementation during the soft opening phase. • Managed guest communication, check-ins, requests, issue resolution, and feedback collection. • Coordinated room readiness, quality control, and room release for sale. • Supported Cloudbeds PMS implementation, workflow configuration, and staff onboarding. • Configured OTA platforms and Channel Manager integrations, ensuring accurate synchronization of rates, availability, and inventory. • Managed Res through OTA and direct booking channels. • Supported revenue management through occupancy, ADR, RevPAR analysis, pricing adjustments, and market benchmarking. • Assisted in pricing strategy development, competitor analysis, and hotel performance monitoring. • Launched and managed OTA sales channels, including onboarding, content management, distribution setup, and promotional campaigns. • Managed guest reviews, reputation performance, and feedback analysis. • Conducted competitor and market analysis to support operational and revenue decisions. Key Achievements: • Played a key role in implementing Cloudbeds PMS across FO, Housekeeping, Res, and Accounting departments, including workflow setup and staff training. • Contributed to the successful launch and stabilization of 70+ rooms within a 146-room property during the soft opening phase. • Successfully launched and developed the Airbnb sales channel, increasing the property rating to 4.85 and contributing to Superhost status. • Supported pricing and distribution strategies, contributing to occupancy levels of 55–65% throughout four consecutive high-season months.

Hospitality Department Manager

Real Estate Instruct • Período integral

Dec 2023 - Jan 2025 • 1 yr 1 mo

The company specializes in villa and apartment rentals in Southern Phuket and provides hospitality services as a Marriott partner. Key Responsibilities: • Managed guest experience operations across a portfolio of 60 villas and 20 apartments, ensuring service quality throughout the entire guest journey. • Managed reservations, accommodation allocation, and OTA performance across Airbnb, Booking.com, and other distribution channels. • Coordinated daily operations between Guest Relations, Housekeeping, Reservations, and Operations teams to ensure seamless service delivery and guest satisfaction. • Oversaw guest communications, feedback management, dispute resolution, and online reputation, maintaining high service standards and guest satisfaction. • Coordinated and supported Guest Relations and Housekeeping teams to ensure operational efficiency and service consistency across the property portfolio. • Developed ancillary revenue opportunities through strategic partnerships, guest service offerings, and commercial initiatives tailored to guest needs. • Established and managed partnerships with local suppliers and service providers, expanding the portfolio of guest services and experiences. • Analyzed ancillary sales performance and implemented initiatives to improve revenue generation and overall guest value. Key Achievements: • Increased monthly ancillary revenue by approximately THB 200,000 through new partnerships, service offerings, and upselling initiatives. • Expanded the range of guest services through strategic supplier partnerships, creating new revenue opportunities and enhancing the overall guest experience.

Booking Agent

Hotels Etc. • Período integral

Feb 2023 - Sep 2023 • 7 mos

Working as an Administrator of the Reception and Accommodation Service, as well as a Booking Agent, I was responsible for two hotels of the international network "Louvre Hotels Group": Golden Tulip Rosa Khutor 4* (162 rooms) and Tulip Inn Rosa Khutor 3* (148 rooms). • Answered incoming calls from guests, providing professional assistance and service. • Managed daily sorting and processing of correspondence. • Interacted with hotel guests, actively increasing revenue through upselling and cross-selling, including restaurant services and higher room categories. • Monitored payment processes to ensure accuracy and compliance. • Prepared and issued invoices in accordance with company standards. • Coordinated with travel agencies and corporate clients to manage reservations and contracts. • Actively worked with both B2C and B2B segments — from direct guest bookings to collaboration with OTAs, tour operators, and corporate clients. • Maintained close cooperation with the resort’s accounting and finance departments to ensure smooth operations