v
vivianailustre

Viviana I.

@vivianailustre

Business Operations Representative

Filipinas
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Business Administration graduate from the Philippines with more than three years of experience providing business operational support across communication channels such as chat and email. Throughout my career, I've supported diverse lines of businesses, including: 1. Tech & Software: Web Hosting, VoIP, and Video Gaming. 2. Services & Finance: Car Rentals and Financial Accounts. 3. Specialized Operations: E-Cigarette Enhanced Access Controls, Live Voice Response, and Social Media Content Moderation.... Saiba mais

Habilidades

v
vivianailustre
Viviana I.
offline • 

Conheça meus serviços

Assistência geral
I will provide back office business operations support to promote business efficiency
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

TELUS_International

Operations Customer Service Representative

TELUS International • Período integral

Jun 2019 - Apr 2022 • 2 yrs 10 mos

1. Position: Customer Service Representative for an Electronic Cigarette company Duration: September 2021 – April 2022 Line of business: Retailer Access Control Standards (RACS) representative Program description: An outbound voice account that deals with retailers in the US from being banned in selling e-cigarettes by assisting them with age verification and product quantity limit set-ups in accordance with the country’s Food and Drug Administration standards. 2. Position: Customer Service Representative for Video Game and Software Development Corporation Duration: March 2021 – August 2021 Line of business: Tier 1 Chat and Email Representative Program description: A non-voice account about a gaming company in the US that caters customers regarding their concerns about their purchases. It includes billing, account management, security, and technical concerns. 3. Position: Live Voice Response Representative Duration: July 2020 – February 2021 Program description: A voice account for one of the biggest computer providers in the US. I had the responsibility of probing customers for them to be transferred to the right department; to prevent misdirected calls. 4. Position: Customer Service Representative for VoIP Duration: February 2020 – July 2020 Program description: A voice account that deals with technical assistance for an American company that provides Voice-over-Internet Protocol (VoIP) services. 5. Position: Customer Service Representative for Car Rental Duration: June 2019 – February 2020 Line of business: Rental Extensions Program description: A voice account about an American car rental company. The line of business deals with customers who would like to extend their rental/s and/or would like to change the drop-off location.