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vivianailustre

Viviana I.

@vivianailustre

Business Operations Representative

Filipinas
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Business Administration graduate from the Philippines with more than three years of experience providing operational support to international clients. I am well-experienced across communication channels such as chat and email. Throughout my career, I've supported diverse lines of businesses, including: 1. Tech & Software: Web Hosting, VoIP, and Video Gaming. 2. Services & Finance: Car Rentals and Financial Accounts. 3. Specialized Operations: E-Cigarette Enhanced Access Controls, Live Voice Response, and Social Media Content Moderation.... Saiba mais

Habilidades

v
vivianailustre
Viviana I.
offline • 

Conheça meus serviços

Assistência geral
I will provide back office business operations support to promote business efficiency
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

TELUS_International

Operations Customer Service Representative

TELUS International • Período integral

Jun 2019 - Apr 2022 • 2 yrs 10 mos

1. Position: Customer Service Representative for an Electronic Cigarette company Duration: September 2021 – April 2022 Line of business: Retailer Access Control Standards (RACS) representative Program description: An outbound voice account that deals with retailers in the US from being banned in selling e-cigarettes by assisting them with age verification and product quantity limit set-ups in accordance with the country’s Food and Drug Administration standards. 2. Position: Customer Service Representative for Video Game and Software Development Corporation Duration: March 2021 – August 2021 Line of business: Tier 1 Chat and Email Representative Program description: A non-voice account about a gaming company in the US that caters customers regarding their concerns about their purchases. It includes billing, account management, security, and technical concerns. 3. Position: Live Voice Response Representative Duration: July 2020 – February 2021 Program description: A voice account for one of the biggest computer providers in the US. I had the responsibility of probing customers for them to be transferred to the right department; to prevent misdirected calls. 4. Position: Customer Service Representative for VoIP Duration: February 2020 – July 2020 Program description: A voice account that deals with technical assistance for an American company that provides Voice-over-Internet Protocol (VoIP) services. 5. Position: Customer Service Representative for Car Rental Duration: June 2019 – February 2020 Line of business: Rental Extensions Program description: A voice account about an American car rental company. The line of business deals with customers who would like to extend their rental/s and/or would like to change the drop-off location.