v
vivekswadhin

Vivek S

@vivekswadhin

Associate Technical Analyst

Índia
Inglês, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a results-driven Electronics Engineer with over 4 years of experience in technical analysis, support, and training. I have expertise in multi-channel support, incident lifecycle management using ServiceNow, and troubleshooting Citrix/VDI environments. I am proficient in diagnosing hardware and software issues and have a strong background in networking and data visualization tools like Power BI and Tableau.... Saiba mais

Habilidades

v
vivekswadhin
Vivek S
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Vídeo com IA
I will create viral faceless youtube shorts and instagram reels using ai
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Dell_Technologies

Senior Technical Support Engineer

Dell Technologies • Período integral

May 2022 - Aug 2022 • 3 mos

Served as an L1 Senior Technician providing technical support for Dell laptops, desktops, and All-in-One PCs. Performed hardware diagnostics and dispatched cases to service engineers. Conducted OS installations via Media Creation Tool and Dell OSRI, and utilized Dell Remote Assist and SFDC tools for remote troubleshooting.