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virtualbycarmen

Carmen Elias

@virtualbycarmen

Iam virtual assistant and teacher with experience in customer service, organiza

Argentina
Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
Iam a virtual assistant and teacher with experience in customer service, administrative tasks, and communication. I am organized, responsible, and detail-oriented. I am looking to help clients with remote work and provide high-quality support.... Saiba mais

Habilidades

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virtualbycarmen
Carmen Elias
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will asistente virtual y tareas administrativas
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Salesability

Call Center agente/ customer service representative

Salesability • Período integral

Mar 2017 - Sep 2023 • 6 yrs 6 mos

I have extensive experience in a call center environment working in debt collection, customer service, and negotiation processes. My responsibilities included handling debtors, negotiating payment agreements, and managing payment settlements. I also worked as a supervisor, developing contact strategies to improve reachability and increase successful deal closures. Additionally, I participated in recruitment processes, selecting candidates based on client profiles, and provided training to new employees. I performed call monitoring, quality evaluations, and feedback sessions to improve team performance and service quality. I am experienced in multitasking, leadership, communication, and problem-solving in high-pressure environments.