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viktoriya_rez

Viktoriya R.

@viktoriya_rez

Multilingual Virtual Assistant and Customer Support EN,RU,UA

Estados Unidos
Russo, Ucraniano
Algumas informações são exibidas no idioma inglês.
Sobre mim
Multilingual professional fluent in English, Russian, and Ukrainian, based in Florida, USA. With 20+ years of business experience including founding a Call Center (300+ employees), owning a Beauty Salon for 15 years, and managing a Hotel & Restaurant Complex. I offer virtual assistance, customer support, email management, scheduling, data entry, CRM management, and translation services. Detail-oriented, highly organized, and committed to exceptional results. Let's work together!... Saiba mais

Habilidades

v
viktoriya_rez
Viktoriya R.
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will provide multilingual virtual assistant and customer support in en ru ua
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Operations Manager

Red Giant Entertainment • Período integral

Jan 2023 - Present • 3 yrs 4 mos

Managing daily operations, client communication, order fulfillment, supply ordering, inventory control, and process optimization. Handcraft production including unique Swarovski crystal inlay on metal books.

Quality Control Manager

SOLA FURNITURE

May 2021 - Jul 2021 • 2 mos

Daily quality control of sales managers, CRM data entry monitoring, analysis of client refusals, conducting training sessions and developing conversation scripts.

Call Center Director & Founder

VICTORY

Jan 2016 - Sep 2020 • 4 yrs 8 mos

Founded and scaled a remote call center from 1 to 300+ employees in 3 months. Managed contracts, team leadership, staff motivation, and business scaling.