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Customer Service Representative
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Customer Care Executive
Publishing • Período integral
Sep 2025 - Present • 8 mos
"Managed end-to-end client communications within the publishing sector, ensuring 100% resolution rates for complex inquiries. I specialize in maintaining high satisfaction scores by providing clear, professional, and timely support. My role involves streamlining feedback loops between authors and production teams to ensure project milestones are met without delays."