
Vikas D
DevOps Engineer AWS, Docker, Linux
Habilidades

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Experiência profissional
DevOps Engineer
Highsky IT Training • Autônomo
Jul 2025 - Present • 1 yr 2 mos
Deployed and managed applications on AWS EC2 with Docker and Nginx Configured SSL/TLS, DNS and security groups for production environments Hardened Linux servers using shell scripts (SSH, firewall, user permissions) Set up Prometheus and Grafana dashboards and alerts for server monitoring Hosted and optimized WordPress on AWS
IT Desktop Support Engineer
Uplers
Jul 2023 - Feb 2025 • 1 yr 7 mos
Provided L1/L2 technical support to [50+] employees via phone, email and ticketing system. Installed, configured and troubleshot Windows 10/11 and Microsoft Office on desktops and laptops. Managed user accounts, passwords and permissions in Active Directory. Resolved hardware, software, printer and network connectivity issues, meeting SLA targets. Set up and supported VPN, email (Outlook/Microsoft 365) and remote access tools. Performed OS installation, imaging, patching and software updates. Used remote support tools (AnyDesk, TeamViewer, RDP) to fix issues quickly. Maintained IT asset inventory and documented solutions in knowledge-base articles. Escalated complex issues to the network/server team with clear documentation.