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Senior IT Support Application Production Support Specialist
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application supprt
UST • Período integral
Oct 2025 - Jul 2026 • 9 mos
Worked as an Application Support Level 3 Engineer supporting Schroders Wealth Management applications. Handled production incidents, Linux/Unix troubleshooting, log analysis, application monitoring, batch job failures and recovery. Managed incidents and service requests through ServiceNow and Jira, ensured SLA adherence, performed root cause analysis, and coordinated with development, infrastructure and business teams to maintain production stability.