Victor O.

Business Operations & Automation Specialist

Automation Solutions • Autônomo

Jul 2025 - Present • 1 yr 1 mo

• Lead business process improvement initiatives by identifying operational bottlenecks and designing scalable workflow solutions. • Gather and analyze business requirements to translate operational needs into efficient business processes. • Plan, design, implement, test, and maintain workflow automation solutions using no-code platforms. • Coordinate CRM, communication, reporting, scheduling, and productivity systems to improve operational efficiency. • Develop Standard Operating Procedures (SOPs), workflow documentation, and process maps to improve consistency. • Monitor workflow performance, resolve operational issues, and implement continuous improvement strategies. • Designed and implemented an AI-powered restaurant assistant that automated customer interactions and improved service delivery.

Virtual Assistant

MC Creative Group • Freelance

Nov 2021 - Aug 2025 • 3 yrs 9 mos

• Managed business operations and administrative processes supporting international teams across three time zones. • Coordinated schedules, communications, and project deliverables to ensure operational continuity. • Built and maintained over 15 WordPress pages, increasing website traffic by 40%. • Processed over 1,000 client records with 99.9% accuracy. • Successfully recovered and restored the organization’s WordPress website following a major system failure. • Supported workflow improvements through documentation, organization, and process standardization.

Logistics Manager

Foodcom • Período integral

Jan 2022 - Jan 2023 • 1 yr

• Managed transportation planning, fleet scheduling, logistics coordination, and monthly operational budgeting. • Led and supervised a team of 10 drivers while maintaining service delivery standards and performance targets. • Monitored logistics KPIs and delivery performance to support operational decision-making. • Coordinated communication between drivers, vendors, supervisors, and management. • Supported capacity planning, issue resolution, and continuous process improvement initiatives.