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vicky_pearl25

Victoria A

@vicky_pearl25

Professional Business Plan Writer, Grant Writer, Rfp Specialist

Nigéria
Inglês, Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Dear buyers, My name is Victoria, I`m a professional business plan writer. Welcome to my account. I specialize in writing business plans, business proposals, pitch decks, and financial projections designed to secure investment capital, bank loans, and visas, from potential investors or strategically guide your path to success. I have an in-depth understanding of how your target audience evaluates business plans to consistently deliver tangible outcomes. DM me now to get started and achieve your dream business!!!... Saiba mais

Habilidades

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vicky_pearl25
Victoria A
offline • 

Conheça meus serviços

Planos de Negócios para startups
I will write investor ready business plan, financial projections, for US, UK, africans
A partir deUS$ 20 /projetoMais detalhes
Planos de Negócios para startups
I will do fintech business plan, financial plan for startups, investors worldwide
A partir deUS$ 30 /projetoMais detalhes

Portfólio

Experiência profissional

Google

Executive/Customer Service Representative

Google • Período integral

Jun 2024 - May 2026 • 1 yr 11 mos

EXECUTIVE ASSISTANT | FULL-TIME | 2024 - 2026 - Managed calendars, emails, and daily schedules for 3+ busy professionals, saving 10+ hours per week per client - Organized and maintained 500+ files on Google Drive with 100% accuracy and easy retrieval - Coordinated virtual meetings across different time zones using Google Calendar and Zoom - Handled confidential information with discretion and professionalism - Created reports, presentations, and documents using Google Docs and Sheets CUSTOMER SERVICE REPRESENTATIVE | Remote Support | 2024-2026 - Responded to 50+ customer inquiries daily via email, live chat, and phone with 98% satisfaction rate - Resolved complaints and de-escalated difficult customers, reducing negative feedback by 30% - Tracked orders, processed refunds, and followed up with clients to ensure repeat business - Used CRM tools like Zendesk and HubSpot to log and track customer issues - Trained 2 new team members on customer service best practices KEY ACHIEVEMENTS: - Achieved 5-star rating from all clients for responsiveness and reliability - Reduced client inbox from 1,200+ unread emails to zero in 3 days - Improved customer response time from 24 hours to under 2 hours