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Notion Systems and Operations Specialist
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Customer Support & Operations Specialist
Onyx • Freelance
Jan 2023 - Present • 3 yrs 4 mos
Customer Support & Operations Specialist | ONYX Peinture | 2023 Designed and managed multi-channel customer support workflows across email, chat, and phone, ensuring structured handling of customer requests and escalations. Improved response consistency by organizing communication workflows and support processes. Managed client communication systems and lead follow-up processes to improve conversion flow. Created structured documentation to improve internal operational efficiency and reduce delays.