Veronica Falcon

Recruitment Analyst

Teleperformance

Dec 2024 - Feb 2026 • 1 yr 2 mos

*Posted and managed job openings across job boards, professional networks, and internal databases to attract qualified candidates. *Managed calendars, scheduled meetings, and coordinated appointments to ensure efficient time management for teams and managers. *Conducted bilingual interviews (English and Spanish), evaluating applicants’ skills, competencies, and professional experience to determine their suitability for open roles. *Collaborated closely with team leaders, HR managers, and other departments to understand hiring needs and ensure effective recruitment processes. *Guided candidates through the selection process by explaining job expectations, responsibilities, and organizational culture, ensuring a positive and professional candidate experience. *Organized and facilitated mass recruitment sessions through virtual platforms such as Zoom to efficiently screen and evaluate large groups of candidates.

Spanish-English Medical and Legal Interpreter

Propio Language Services • Freelance

Sep 2023 - Nov 2024 • 1 yr 2 mos

*Provided accurate and culturally appropriate interpretation between Spanish and English during medical consultations, legal meetings, and client interactions. *Facilitated clear communication between professionals and clients by accurately conveying complex medical and legal terminology. *Maintained strict confidentiality and professionalism while handling sensitive medical and legal information. *Assisted patients and clients in understanding procedures, documentation, and instructions to ensure full comprehension. *Supported effective communication during consultations, interviews, and legal discussions by delivering precise and impartial interpretation. *Demonstrated strong listening, communication, and critical thinking skills in high-pressure and sensitive environments.

Logistics Coordinator / Appointment Setter

Lean Solutions Group • Período integral

Jan 2022 - Jul 2023 • 1 yr 6 mos

*Maintained and developed strong business relationships with key customer personnel involved in logistics operations, ensuring clear communication and efficient coordination. *Coordinated logistics activities by scheduling appointments, organizing shipments, and building loads by creating and updating shipment pages with accurate information in internal systems. *Entered and managed operational data, ensuring all load details, delivery schedules, and documentation were correctly recorded and updated. *Directed and organized team activities by establishing task priorities, scheduling assignments, tracking progress, and ensuring resources were available to meet operational goals. *Collaborated with internal departments such as operations, dispatch, and customer support to meet client requirements and maintain smooth workflow. *Resolved operational issues quickly while maintaining a detail-oriented and solution-focused approach in fast-paced logistics environments.