v
verikoekhvaia

Veriko E

@verikoekhvaia

Operations and project coordinator

Geórgia
Georgiano, Inglês, Russo
Algumas informações são exibidas no idioma inglês.
Sobre mim
Operations coordinator with 3+ years managing high-volume workflows, cross-functional delivery, and client escalations remotely. I bridge internal teams and external stakeholders, converting complex requests into structured execution briefs. Proficient in Jira, Salesforce CRM, and Monday.com. 100% SLA compliance, zero tasks outside the system. Fluent in English C1, Georgian, and Russian.... Saiba mais

Habilidades

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verikoekhvaia
Veriko E
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Conheça meus serviços

Gerenciamento de Projeto
I will provide multilingual customer support in english, russian, and georgian
A partir deUS$ 35 /projetoMais detalhes

Experiência profissional

iGaming_Business

Support Agent - Operations & Project Liaison

iGaming Business • Período integral

Jun 2024 - Jul 2026 • 2 yrs 1 mo

Own and maintain a high-volume 50+ ticket daily operational backlog in Jira with 100% tracking accuracy and compliance; zero tasks handled outside the system. Serve as the primary operational link between external users and internal delivery teams, converting ambiguous requests into structured, unambiguous briefs to eliminate clarification loops and accelerate workflows. Log, categorize, and document recurring system issues with Why/What/Impact framing, enabling engineering and production teams to proactively address risks and blockers. Monitor and adapt operational workflows during rapid growth periods, proactively identifying process gaps and sustaining consistent delivery quality and timeline management.

Teleperformance

Back Office Representative - Complaints & Operations

Teleperformance • Período integral

Sep 2023 - Jun 2024 • 9 mos

Managed high-stakes B2B technical complaints and operational queues via Salesforce CRM, maintaining 100% SLA compliance in a highly structured, process-driven automotive environment. Analyzed workflow inquiries and feedback trends, presenting structured data findings to management that contributed to a 20% reduction in repeat escalations. Co-built an internal knowledge base and centralized documentation system that minimized information lookup friction and optimized team project resolution times. Escalated operational risks and technical blockers to management in a timely, structured manner to ensure workflow continuity

Customer Support & Project Logistics Coordinator

Ecommerce • Freelance

Mar 2023 - Sep 2023 • 6 mos

Coordinated international logistics and delivery workflows for 20+ global clients weekly across distinct time zones, ensuring seamless execution of project requirements. Monitored and tracked assignment statuses, proactively flagging delivery risks to improve on-time completion rates by 10%. Company: Megobari.ch - international ecommerce and logistics platform Note: Listed under Ecommerce as the full company name Megobari.ch was not available in the platform directory.